DO THE RIGHT THING, ALWAYS
Do what is right for the customer and the company, and honor your commitments, every time. Trust your gut – if it doesn’t feel right, don’t do it.
DELIVER YOUR BEST WORK
Make quality personal, and own your piece of the business. Always take pride in the work product that you provide. Set realistic expectations, and strive to over-deliver.
CREATE AN EXCEPTIONAL EXPERIENCE
Customer satisfaction is everyone’s job. Always go the extra mile to deliver remarkable customer service — when you solve problems and deliver excellence, you make an intangible product tangible. You are what keeps them coming back.
FOSTER A HEALTHY TEAM ENVIRONMENT
Go out of your way to support your colleagues, and approach all relationships with humility. Expect to learn from each other, and don’t allow egos to impact your relationships.
COMMUNICATE TO BE UNDERSTOOD
Speak honestly and directly, and find ways to listen generously. Create a tone of friendliness and warmth, and always say thank you. Communicate in a personal and efficient way – don’t email when a human voice or face-to-face interaction is more appropriate.
STRIVE FOR CONTINUED IMPROVEMENT
Look ahead, anticipate, and be relentless about improvement and innovation. Just because we’ve always done it that way doesn’t mean we shouldn’t change how we do it.
LEARN FROM EVERY EXPERIENCE
Mistakes happen; if you make a mistake, own it and fix it. Tackle all problems early and head on, because no problem gets better with time. The only mistake that won’t be tolerated is a dishonest one.
BUILD STRONG RELATIONSHIPS AT EVERY LEVEL
We owe it to our clients and the carriers we represent to give full effort and focus, every day. Never take for granted the trust that others place in us – it is something we must continue to earn each day.
Take advantage of opportunities and resources provided to further develop your professional and personal self and to make a positive impact on the community.
WORK HARD, CELEBRATE SUCCESS
Don’t be afraid of competition or a challenge – tackle it head on and expect success. When you deliver results, have fun and celebrate a job well done.